Frequently Asked Questions
Everything you need to know about your Bird Collective order.
When will my order ship?
Most orders are processed within 2-4 business days. During peak seasons or new collection launches, processing may take up to 7 business days before your package is handed to the carrier.
What is your return policy?
We accept returns and exchanges on unworn, unwashed items with original tags within 30 days of delivery. Please note that certain limited-edition collaboration items may be final sale.
How do your clothes fit?
Our apparel generally follows standard unisex sizing. We recommend checking the specific size guide located on each product page to find your perfect fit before purchasing.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location and the weight of your order.
Are your products sustainably made?
We prioritize ethical manufacturing and use organic cotton and recycled materials whenever possible. A portion of every purchase also goes directly to bird conservation efforts.
Can I change or cancel my order?
Once an order is placed, we move quickly to pull and pack it. Please contact our support team within 1 hour of purchase if you need to make changes, and we will do our best to accommodate you.